Issue Support Statuses

* All actions sent email to subscribers (participants on an issue).

Statuses

#

Status

Transitions (Next steps)

1

The issue is open and ready for the assignee to start work on it.

>> In Progress

>> Open Transition screen >> Closed

2

This issue is being actively worked on at the moment by the assignee.

>> Fixed Locally

>> Open Transition screen >> Resolved in TEST

>> Open Transition screen >> Resolved in PROD

>> Open

3

Issue is fixed in the local machine of the developer and is ready to be deployed.

>> Open Transition screen >> Resolved in TEST

>> Open Transition screen >> Reopened

4

Issue was deployed in the TEST environment (or PRE-PROD/STAGING environnement if the client has their own environnement for QA). The client needs to transition the issue if it is confirmed to work after testing.

>> Open Transition screen >> Push to PROD

>> Open Transition screen >> Reopened

>> Open Transition screen >> Closed

5

Issue has been validated by the client in the TEST environment (or PRE-PROD/STAGING environnement) and is ready to be pushed to PROD environment.

>> Open Transition screen >> Resolved in PROD

>> Open Transition screen >> Reopened

6

The issue has been deployed in the PROD environment. The client needs to close the issue if it is resolved after testing.

>> Open Transition screen >> Reopened

>> Open Transition screen >> Closed

7

This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.

>> In Progress

8

The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.

>> Reopened

Transitions Screens

#	Screen	Description
1		Resolution screen should be updated with the Resolution of the issue
2		Push (deploy) to the next environment
3		Reopen screen allows to reopen a fixed issue to add new comment or if it is not fixed as required.
4		Close screen allows to close the issue.