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Steps

#PageDescription
1
  • Select your support Project
  • Select the Issue Type

2
  • Complete required informations
  • Choose the right Priority


  • By selecting the Component, the system assigns to the right eVision resource.
  • Give a complete Description of the case
    • How To Reproduce (HTR) step by step is really efficient
  • In the Environment field, add all informations where the issue can be tested, such as :
    • Production
    • Account
    • Application #
    • Browser and version
  • Click CREATE > An email will be sent to all subscribers (participants in the issue)
    • The issue can be Edit after creation.
3
  • Attach Files or Attach screenshot to show the context of the issue.
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